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XenManage

IT Maintenance & Support

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I started my relationship with Xentric Solutions when I opened my law firm. Without their help, I would not have been able to fulfill the everyday needs of my office, while also ensuring the safety and confidentiality of my clients' personal information. During the last 5 years as my business grew, the ease with which I was able to adapt to changes really set me apart from my competitors. My firm would not have made it through the Pandemic without the help from Xentric Solutions.
Nikki
Nikki Grigoryan
Grigoryan Law

Losing time and sleep?

Get your IT running smoothly

Your IT is being run by somebody.

Is it Jenny from accounting?

Technology is the backbone of every modern business. It’s relied on to be productive and function efficiently. But what happens when it’s neglected? 

Troubles start to arise and frustration mounts. Work slows down, sometimes to a halt. When your technology fails, your business suffers.

 

Think about how your staff gets IT problems solved today. The solution probably falls into one of these two categories:

  • They ask someone at your office


    Usually, it’s the most tech savvy of them all. In a lot of cases, employees are more than willing to help their peers. They try their hardest to find work arounds to get by.

    This is an unfair load to put on them compounded by the fact that their problems never get fixed properly, and you’re paying them to spend time on something that can get fixed by an expert.

    That’s real dollars lost!

  • They just deal with it

    You would be amazed how many times an organization thinks they are low maintenance. They believe they will not have many service tickets submitted by their team.

    When they get an IT team that actually solves their problems, it’s like a floodgate at first because of the number of employees that have held on to an Outlook issue, the inability to use certain apps, or the want to have multiple computer screens to increase productivity, for example.

    This is the “illusion” of low maintenance that is costing your business productive time.

What does proper IT look like?

You can get your IT running like a well-oiled machine. Something you can rely on, and not have to worry about – ever! It’s done by addressing your IT in a proactive manner, as well as reactive support.

Help Desk Services: Your Reactive Safety Net

We understand that IT issues can arise at any moment, often at the most inconvenient times. That’s why our Help Desk Services are designed to be your reactive safety net.

Our team is always on standby, ready to jump into action the moment you encounter an IT challenge. Whether it’s a software glitch, a hardware malfunction, or a network issue, we’re here to swiftly restore normalcy, ensuring minimal disruption to your business operations.

Maintenance: Proactively Securing Smooth Operations

While our Help Desk Services are your shield against sudden IT problems, our Maintenance program is your proactive armor. 

We don’t wait for issues to arise; we prevent them from happening in the first place. 

Regular updates, performance checks, and security assessments are part of our routine, designed to keep your systems running smoothly and efficiently. By addressing potential problems before they become actual problems, we help you maintain a steady, stress-free work environment.

"Having Xentric Solutions as part of our team in our law firm has been nothing but an incredible experience! They have taken care of all our IT needs for years now, including our phone systems. We have so much peace of mind knowing that we can reach out to them whenever we have slight hiccups with our systems."
Talia
Talia Nicoghosian
KCNS Law Group, LLP

Say goodbye to your IT headaches.

Eliminate your issues with
XenManaged Services

Your business deserves the peace of mind that comes from knowing your IT infrastructure is in capable hands.

With our combination of maintenance and support, you’re securing a partner in your business’s journey towards uninterrupted success and growth.

Say goodbye to the pain of IT neglect and hello to a future of smooth, seamless operations.

XenManaged | Workstation

  • Unlimited Support

    Our team is here for your team - just Email, Text, or Call

  • Local Los Angeles Team

    No outsourcing to other countries. You reach out and it's us that responds! We cover all of LA both remotely and in person when needed.

  • Workstation Monitoring

    Workstations are monitored, maintained, and patched to ensure they are performing as expected and safeguarded against software vulnerabilities.

  • Inventory and Warranty Tracking

    We keep track of all your hardware for you. You'll always know what you have, how old it is, and your warranty status.

XenManaged | Server

  • Unlimited Support

    We support your server - always. Brand new, foreseen maintenance, unforeseen circumstances. You won't get an hourly bill.

  • Hardware Health

    Servers rely on physical hardware, which can degrade over time. Regular maintenance checks can identify failing components like hard drives, fans, or power supplies before they lead to downtime. This proactive approach allows for scheduled repairs or replacements rather than emergency fixes.

  • Performance Optimization

    Over time, servers can accumulate unnecessary files, suffer from disk fragmentation, or experience configuration drifts that can degrade their performance. Regular maintenance, such as cleaning up disk space, defragmenting databases, and reviewing configuration settings, helps ensure that the server operates at its optimal speed and efficiency.

  • Software Updates

    Software running on servers, including the operating system and applications, need to be kept up to date. Updates can fix bugs, introduce new features, and improve performance. Regular maintenance ensures that all software components are current, which can enhance functionality and security.

XenManaged | Network

  • Unlimited Support

    We support your firewall and switches in an ongoing manner, adjusting policies and network traffic as needed.

  • Custom Configuration

    We'll customize the configuration of switches and firewalls to meet your specific business needs, to improve network efficiency and security.

  • Performance Optimization

    We manage switches and firewalls to optimize network performance, ensuring efficient data flow and reducing bottlenecks. This leads to improved application performance and user satisfaction.

  • Continual Monitoring

    Continuous monitoring of firewalls and switches ensures that any issues are identified and addressed promptly, minimizing potential downtime.

We've got you covered

Xentric Solutions has been awarded
"Top Managed Provider" and "Best Managed IT Provider" in Los Angeles

Upcity Top Managed Provider Badge
Expertise Best Managed IT 2024
CRN MSP 500 Award
Upcity Cybersecurity Badge
One million percent recommend Xentric Solutions! They know their stuff, work hard to provide the best customer service possible, and make themselves available when you need them most. They are reliable, knowledgeable, and great to work with. If you’re considering hiring Xentric, do it without hesitation.
Karla Waymire
Karla WaymireWaymire Law Group, APC
Xentric Solutions has been handling our IT needs for years. They are extremely helpful, responsive, professional and always looking out for our best interests. We don't know where we would be without their assistance and support. We simply cannot say enough about how pleased we are with Xentric Solutions.
Guadalupe Barragan
Guadalupe BarraganBarragan & Satzman, LLP
I manage IT for a multi-location health care provider, so it's hard for me to oversee each location in real-time.  Xentric Solutions has been a savior for me and my company. They provide support whenever we need and are always looking out for our best interests. Thank you Xentric Solutions!
Arthur Oganesyan
Arthur OganesyanAll For Health, Health For All, Inc.
Xentric Solutions is always there when I need them. Amazing customer service, easy to get a hold of, extremely knowledgeable and always meet our needs. They always look out for our best interests when it comes to phones, security, servers and back-ups.
Irene Herrera-Yakhi
Irene Herrera-YakhiKML
We are so pleased and thankful for the outstanding service Arthur & his team have provided us since day 1.
Leyla Zerehi
Leyla ZerehiZerehi Waymire Trial Attorneys
Xentric upgraded all my inhouse computing from multiple physical servers to one virtualized server and switched us from traditional phone system to an internet phone system. They did all the work (planning, procurement, installation and support), ensuring that all 25 older workstations were upgraded and meshed with the new installation. Since then, Xentric has provided consistent, reliable support for all hardware needs.
Tim Cotter
Tim CotterCotter Church Supplies, Inc
Extremely knowledgeable in the field of cybersecurity for small businesses. They provide outstanding information and services at very reasonable rates. I cannot think of any other place to go. Very trustworthy. I was left with confidence that I am in good hands with Xentric Solutions.
Louis T.
Louis T.Strategic Legal Counseling
We use Xentric for all our business IT needs. They always provide excellent customer service and are very professional. They are extremely knowledgeable and I highly recommend them to any business.
Sarkis T.
Sarkis T.Loyalty Auto
Xentric's knowledge in tech and business has been an integral part of my company’s growth.
Trent Tribe
Trent TribeGrace Marketing Co.
As a small business owner, I am impressed with the competitive prices, excellent professional service, and quick turn-around time with Xentric Solutions for all of my IT needs.
Alex Tsimanis
Alex TsimanisLaw Office of Alexander Tsimanis, APC
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Schedule a 15 minute conversation

Super personalized experience. Communication was quick, easy, and to the point. As soon as I told Xentric my needs, they sent me the best options, and made sure that I was set up and ready to go ASAP.
Los Angeles IT Support Customer
Michelle Nabati
Nabati Law