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The Human Side of AI: Bridging the Trust Gap in Today’s Workforce

Boost Morale and Productivity

Arthur Gaplanyan

AI Trust

Have you been eyeing the potential of AI to give your company that extra boost in efficiency and productivity? Everybody’s been harping about it for the past year, and there are zillions of “experts” out there with tips and tricks for you to harness AI.

While AI tools can be of great assistance, here’s the kicker:

There’s a trust issue for employees and the idea of AI in the workspace.

Recent findings from a study shed light on this. Employees are wary about AI in the workplace. This is a bit more complicated than, “AI will take our jobs!” but the underlying premise is that they are skeptical about their job security.

Here’s a quick rundown of what the study uncovered:

  • 62% of C-suite executives are excited to implement AI, but only 52% of employees share that enthusiasm.
  • A notable 23% of employees doubt whether the company truly has their best interests at heart when rolling out AI initiatives.
  • On the flip side, a whopping 70% of business leaders see AI as more of an assistant than a replacement, believing it should be paired with human oversight and review.

With that information and understanding of the situation, how do you ease AI into the picture and reassure your team that their jobs are not on the line?

Anxious

Here’s 6 ways to reassure your employees that their roles are secure:

First off, it’s all about having transparent and candid discussions with your team. Lay out why AI is entering the scene and how it’s going to benefit both the company and their individual roles. Paint the picture of AI as a helpful assistant, not a job-stealing menace.

Invest in training programs that equip your folks with the skills needed to work alongside AI. Show them that AI can actually jazz up their jobs, making them more fulfilling and valuable.

Shameless plug, we compiled 5 free AI training courses to help you get the most out of AI tools.

Next, make it clear that AI is being used to amplify human capabilities, not replace them. Don’t just show them that AI can help tackle mundane tasks quickly, show them that it frees their time for more creative and strategic aspects of their work.

Establish clear guidelines for the ethical use of AI in your business. Setting policy to handle AI responsibly not only does the right thing but also shows your team that you are committed to doing things right and including them with these policies in how to utilize AI in the business.

Which brings up team involvement. Get your employees involved when implementing AI. Seek their input, address their concerns, and make them partners in finding solutions. It’s a way to demonstrate that you value their input and expertise. Which you should, because they will point out critical gaps you might not be aware of. Imagine using an AI tool to solve your employee’s problem, which makes them more productive. Talk about a win-win scenario.

Additionally, you should foster a culture of continual learning. Let your team know that there are opportunities for ongoing education and development, ensuring they remain relevant and indispensable in this AI-driven landscape. AI is still new so it might be a bit early for this to be formalized, but you should keep it in mind as you develop your strategy moving forward.

Transparent Talks

Implementing AI into your business shouldn’t set off an alarm among your employees and a threat to job stability. Instead, they should view it as a tool for progress and innovation to assist everyone, but they will only see it that way if it is explained that way.