CUSTOMER CENTRIC IT SUPPORT
SERVING THE GREATER LOS ANGELES AREA SINCE 2014

In the old days, business existed, and technology came along later. It was something added on to it, to help it out. It was an added expense. A shrewd manager would try to reduce that cost as much as possible to improve their bottom line.

That was then, this is now. 

Today IT is an integral part of our daily lives and your business. Business simply can’t exist or function without technology. It helps drive their business and generates profit.

Those who think of their IT as something to invest in, to make their business better, will return dividends far over those who view IT as an expense and try to reduce the cost.

When we get your IT running smoothly, it reduces costs, enables growth, and increases your revenue.

Statistically the average employee loses 12.4 hours a year to server downtime, and 6.2 hours lost to network downtime. Managed services reduce server and network downtime more than 85%.

If you currently have internal IT, Managed services frees up their time to focus on important priorities. If you don’t have internal IT, all the time your staff spends fighting tech issues gets freed up to be more productive. Reallocating those staff resources translates to a 42% average increase in productivity.

You can save on infrastructure expenses by changing how you pay for your hardware. Own, Lease, or HaaS. The later of the two can save as expenses when calculating taxes.

If you move them to Cloud Services, you save the cost of the hardware, the energy to run it, and the space to house it.

Managed Services has economy of scale. Your IT can service you perfectly now, and easily scale up to support you as you grow.

All of that and it gives you and your team access to immediate expert level support, all at a predicable monthly cost.

Managed IT Services are both about what you do see, and what you don’t see.

You won’t be seeing systems offline frequently. You will see less spam (and phishing) emails. 

You will see less frustration, and more productivity, out of yourself and your staff because their tech works properly.

While we monitor and maintain your systems we will resolve many issues before you even know it’s a problem.

We have technicians and engineers standing by to respond quickly and take care of any issues that do arise.

We are there for you and will not leave you waiting to get a response.

Some IT companies won’t reply for days, our typical response time is minutes.

Yes. 

Being a small business means you’re MORE of a target than the big companies.

Think of it this way: There are bank robbers, but bank robberies are fairly uncommon. Why? Because while they have a large sum of money, they also have strong security to protect it.

On the other hand, convenience store robberies are VERY common. They have far less money than a bank, but they have far less security too.

Without CyberSecurity, your business is easy pickings just like a convenience store. 

What’s worse, our analogy is only talking about money. Cyber criminals are after your money, but they are also after your data. They can sell it on the dark web, or use it to exploit your vendors and customers to attempt to get their money and data too. 

If that isn’t enough, here’s the statistic that should make you raise an eyebrow; 60% of small businesses go out of business within 6 months of a ransomware attack.

Yes! Our proactive monitoring is indeed 24 hours a day.

We have a team of experts that monitor at all hours of the day and night. If it is a minor incident, we’ll take care of it during normal business hours. If it is a major threat, we will mitigate it immediately.

All of this is so you can sleep well at night.

Ransomware is one form of cyber attack on companies, where bad agents encrypt all of your company data. This completely shuts down your business and they make you pay a ransom to get it back.

It’s the most damaging form of attack out there, and it’s common.

Some stats:

Ransomware attacks are up 151% from 2020 to 2022 and up an additional 49% in the first half of 2023.

80% of organizations were hit with ransomware in 2021.

The average cost of a breach is over $4MM, not including the ransom.

60% of small businesses close their doors within 6 months of a ransomware attack.

These statistics aren’t meant to scare you, but more to help you realize just how dangerous this form of cyberattack is. It serves as a wake up call that if you don’t have a plan in place to protect yourself, you need to get one.

Yes! 

Our Xennect VoIP service provides you with business grade features such as menu trees, mobile phone app, and much more.

All of this, and at a savings between 30% and 50% of your current phone bill.

See how Xennect can help your business.