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Question Marks

Confused? Ask the Pros!

We know, when you don’t deal with IT frequently it gets confusing. It’s always changing and you don’t know what is needed or what is outdated.

We’ve got you covered.

Here’s the top questions we get asked…and how it impacts your business.

Frequently Asked Questions

What services do you provide?

We provide an abundance of IT services, and we specialize in:


  • Managed Services
  • Backup & Disaster Recovery
  • File Sharing
  • Remote Access
  • Server Management
  • Cloud Hosting
  • Network Design
  • Cybersecurity
  • Business Phone Service

What is a Managed Service Provider (MSP)?

A Managed Service Provider is an IT services company. They provide support using a “Managed” approach, which is proactive in nature.


Instead of waiting for a problem to arise, your technology (workstations, servers, firewalls, etc…) is monitored and maintained before minor issues become major problems. 


You can think of it like dental hygiene.  Nobody likes going to the dentist and getting their teeth worked on. So you brush, floss, gargle, fluoride rinse, get routine cleanings, etc… We won’t tell your dentist you don’t do most of those things, but they do help prevent bad stuff like cavities and gum disease. It’s preventative medicine.


Managed Services are preventative treatments for your technology.

Why do I need professional IT services?

Technology is an integral part of our daily lives now. You use it for your business already. As such, it needs to be taken seriously and factored in as a part of what makes your business run.


If you think of your IT in that manner, it changes how it gets implemented in your business – as part of it’s DNA. 

Now who is going to take care of that IT?  You should get an expert. 


Professional IT services are a must if you own your own business. They are experts in their field, trust them to give you the best service you can get.

What's your experience?

Our team has decades of experience – each. 

Each member of our team has years logged full of technical engineering and more importantly, business implementation. We’ve run businesses for others, and ourselves. Now we are helping other companies like yours. You can read more of our story on the “About Us” page.

We don’t just “do IT.”  We know how to implement IT to run businesses in a practical manner. That means not just solving problems, but reducing costs, and enabling growth and increased revenue.

Do you fix broken computers?

We don’t do PC repair.

We manage PCs so they function efficiently and extend their lifespan. But we don’t fix them when they break.

There are plenty of qualified repair shops for that type of service.

Can I just pay hourly when I need you?

Sorry, but we don’t do “break/fix.”  Break/Fix is the opposite of Managed Services where instead of managing and maintaining technology it is left unattended until something breaks and needs fixing. 

When analyzed, the Managed Service is actually far cheaper for businesses than a Break/Fix service. 

How much does it cost?

Price varies on your needs and the services provided for you.  


As a breakdown though, our pricing is based on site location(s), number of people, and number of devices.

We work hard to simplify this into an affordable monthly charge. To enable a cost effective solution, we do require a head count of at least 10.



Get in touch with us and we can provide a quick IT assessment and quote tailored for your business.

Do I need to buy hardware?

Not necessarily.

Our services will require quality hardware to secure and manage your business. Unless you already have sufficient hardware we will probably add or replace hardware devices.


This can be done in a manner of fashions:

  1. You can buy the hardware outright.
  2. You can lease to own the hardware, where you own it at the end of the term.
  3. You can use HaaS (Hardware as as Service) where you use the hardware for a monthly service fee. This also ensures your hardware is kept modern and doesn’t age out.

What is "Investing" in IT?

In the old days, business was business, and technology was something added on to it, to help it out. It was an added expense. A shrewd manager would try to reduce that cost as much as possible.


That was then, this is now. 

Today IT is an integral part of our daily lives and your business. 


Those who think of their IT as something to invest in, to make their business better, will return dividends far over those who view IT as an expense and try to reduce the cost.

How will you help me gain a competitive advantage?

When we get your IT running smoothly, it reduces costs, enables growth, and increases your revenue.


Statistically the average employee loses 12.4 hours a year to server downtime, and 6.2 hours lost to network downtime. Managed services reduce server and network downtime more than 85%.


If you currently have internal IT, Managed services frees up their time to focus on important priorities.


Reallocating those staff resources translates to a 42% average increase in productivity.


You can save on infrastructure expenses by changing how you pay for your hardware. Own, Lease, or HaaS. The later of the two can save as expenses when calculating taxes.


If you move them to Cloud Services, you save the cost of the hardware, the energy to run it, and the space to house it.


Manages Services has economy of scale. Your IT can service you perfectly now, and easily scale up to support you as you grow.


All of that and it gives you and your team access to immediate expert level support, all at a predicable monthly cost.

What can I expect to see as a result of Managed Services?

Managed IT Services are both about what you do see, and what you don’t see.


You won’t be seeing systems offline frequently. You will see less spam (and phishing) emails. 


You will see less frustration, and more productivity, out of yourself and your staff because their tech works properly.

How quickly will you respond to my problems?

While we monitor and maintain your systems we will resolve many issues before you even know it’s a problem.

We have engineers standing by to respond quickly and take care of any issues that do arise.

We are there for you and will not leave you waiting to get a response.

Some IT companies won’t reply for days, our typical response time is minutes.

Do I need to be concerned with CyberSecurity? I'm just a small business.


Being a small business means you’re MORE of a target than the big companies.


Think of it this way: There are bank robbers, but bank robberies are fairly uncommon. Why? Because while they have a large sum of money, they also have strong security to protect it.

On the other hand, convenience store robberies are VERY common. They have far less money than a bank, but they have far less security too.


Without CyberSecurity, your business is easy pickings just like a convenience store. 

What’s worse, our analogy is only talking about money. Cyber criminals are after your money, but they are also after your data. They can sell it on the dark web, or use it to exploit your vendors and customers to attempt to get their money and info too. 


If that isn’t enough, here’s the statistic that should make you raise an eyebrow; 60% of small businesses go out of business within 6 months of a ransomware attack.

Is your 24/7 Proactive Monitoring service really 24/7?

Yes! Our proactive monitoring is indeed 24 hours a day.


We have a team of experts that monitor at all hours of the day and night. If it is a minor incident, we’ll take care of it during normal business hours. If it is a major threat, we will mitigate it immediately.


All of this is so you can sleep well at night.

What is a ransomware attack?

Ransomware is one form of cyber attack on companies, where bad agents encrypt your company data and make you pay a ransom to get it back.
It’s the most damaging form of attack out there, and it’s common.

Some stats:

Ransomware attacks are up 151% from 2020 to 2022.

80% of organizations were hit with ransomware in 2021.

The average cost of a breach is over $4MM, not including the ransom.

60% of small businesses close their doors within 6 months of a ransomware attack.

These statistics aren’t meant to scare you, but more to help you realize just how dangerous this form of cyberattack is. 

Do you offer Business Phone services?


Our Xennect VoIP service provides you with business grade features such as menu trees, mobile phone app, and much more.

All of this, and at a savings between 30% and 50% of your current phone bill.

See how Xennect can help your business.

Ready to talk?

Wondering how you improve your IT?
Start with a brief consultation and we’ll review your IT status.

Check our live calendar to find an open time that fits your schedule.